Over the last decade, the incidents of crime in my prison have been steadily on the rise. Inmates have been forced to stay in smaller quarters due to overcrowded conditions, and tensions have been running high so they are beginning to take out their frustrations on anyone who works in the prison. My superiors would not stand for this abuse any longer, so they decided to help us to maintain order by increasing the amount of tools that were at our disposal to combat things like violence.
One of the success stories we have had here in our facility involves Securus Technologies. This company has been specializing in helping keep order in jails with their call monitoring system. Instead of corrections officers having to sit in a small call center and listen to what the inmates are saying, this modern version of the call monitoring system uses software to scan calls and to identify when certain words are used that should be brought to the attention of officers. This way, we can be out on the ground taking care of pressing issues and then jump to action if the monitoring system detects anything that should give us concern.
It is one thing to talk about how instrumental Securus Technologies has been at helping even the most violent prisons to get back control, it is another to give you examples of the system working flawlessly. There was one inmate begging his grandmother to bring her prescription medication to the jail on visiting day. We eliminated the chance of him getting those pills by confiscating them the day she arrived. One inmate was talking to gang members about a hit, we removed the two parties from the yard that week to avoid the confrontation. If trouble is now brewing, we are able to take action before hand.